Purplle.com a nightmare.

I’ve been having really bad online shopping experiences lately. To the point where I have sworn off shopping online except from Flipkart.

There are some things I really hate in life, laziness and unprofessional services are two of them. I’ve decided to only buy what I must and not bother otherwise. Getting out of the house, spending money on travel, running around shops is more convenient than waiting for a website to make a delivery. Shopping isn’t meant to be a frustrating task, when you’re spending hard earned money you don’t want to wait around till someone elses like to have them delivered. And most of all you want them all delivered at the same bloody time!.

I will only make an exception for Flipkart, they keep you in the loop of delivery from the moment you place the order. I find them very trust worthy. And they always deliver before time. Yes the items arrive separately, but they ARRIVE!

I am especially pissed off at Purplle.com. They’ve just taken bad service to another level, it’s been a month. And their online tracking system is totally out of whack. The items go into ‘processing’ status and then back to ‘delayed’. I don’t know what their deal is. I have been getting 5% off coupon codes apologising for the delay, listen up!!! IT’S NOT TEMPTING ME! Why would I place an order at a website that hasn’t delivered my previous order? Why should I bother to attain the 5% discount in exchange of more stress!!

DISGUSTING. Called the customer care line, which isn’t toll free, and no customer care exec. was free to take the call, well, of course they aren’t! they’re deep in the hell hole called purplle.com trying to calm down customers like me.

What’s really sad is that there are genuine people like me who trust the website, go for prepaid shopping, and still get delayed. I’ve shopped at purplle before, this has never happened before. They don’t give proper information on delivery time, but never delayed it to a month. I’ve just had it with them. Never going to bother with this website. Maybe their trick is to ship orders that are COD first. Whatever happened to customer satisfaction.

BTW they’ve completely re-designed the website, maybe if they would invest in their actual job of delivering the products I’d be interested. Pathetic. Completely pathetic. Lets see if they bother to reply back to my e-mail with a decent idea.

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